Billing, invoices and payment problems

Your invoices are in Settings → Billing, and a receipt is emailed for every charge. Card details, billing address and tax number are changed through the payment portal linked from the same page — we never see or store your card.

If a payment fails

Nothing is removed the moment a payment fails. Your plan keeps working through a grace period while the card is retried, and you are emailed when the grace period starts and again before it ends.

If it ends without a successful payment, the account moves to Essential. That changes what is published, never what is stored — every project, file and page is still there and republishes as soon as you subscribe again.

VAT and tax

Prices are VAT-inclusive. Business customers can add a VAT number in the payment portal; it appears on the invoice and is used for the reverse charge where it applies.