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Help centre
Every number on these pages is read from the same configuration the product enforces, so a guide cannot quietly describe a limit that no longer exists.
Plans and billing
- Plans and pricingWhat each plan costs, what it includes, and how VAT is handled.
- Billing, invoices and payment problemsWhere to find invoices, what happens if a payment fails, and how to change card details.
- Upgrading and downgradingWhat happens to your content when you move between plans, and when the change takes effect.
- Cancelling your subscriptionHow to cancel, when access ends, and what happens to your portfolio afterwards.
AI Project Builder
- What is AI Project Builder?Upload a project folder and get a draft case study built from what is actually in it.
- What files can I upload to AI Project Builder?What can be read, what is only indexed, what is skipped, and why source files and project files differ.
- What happens to files I upload to AI Project Builder?Source files are private, temporary, and deleted after the import. Only what you choose becomes part of your project.
- AI build allowancesHow many projects each plan can build with AI, when the allowance refills, and what happens when a build fails.
- Large assemblies, skipped files, and whether the AI invents thingsWhy not every CAD file is analysed in detail, why some files were skipped, and how the draft is kept grounded.
Files and storage
Your data
Policies
Still stuck? Contact support. Paid plans are answered first, but every message is answered.